In an ever-changing context such as the digital era we are experiencing, companies must accelerate the digitalization process and concentrate their resources on value-added activities to stay ahead. Even business applications cannot remain static, but must always be efficient and subject to continuous updates to meet business needs, company policies and, when applicable, legislation.

Application Maintenance services play a fundamental role in optimizing the performance of the applications used by companies and in preventing problems that can slow down efficiency. Precisely for this reason they must be the subject of a careful strategy by companies that want to concentrate resources on core business activities and accelerate digitalization processes to always be competitive.

Our team of experts on Cegid solutions and Retail processes in Fashion & Luxury offer both consultancy and operational support with the following AMS services.

Service request management: provision of those ancillary services that allow users and IT to make the best use of the applications;

Corrective maintenance: correct any application malfunctions.

Evolutionary micro and macro maintenance: evolutionary interventions aimed at adapting applications to new business needs, company policies and regulations.

Systems monitoring: activity useful for verifying the correct functioning of the application (e.g. checking for the presence of operational or system errors, verifying the correct execution of scheduled jobs);

Performance monitoring: application and infrastructure performance control activities.